Get in touch
Have a question about your account, need technical support, or want to learn more about our services? We are here to help.
How to reach us
Choose the channel that works best for you. Our team is ready to assist with any question.
Email Support
For general inquiries, account questions, and feedback
support@faircrestbank.com
Phone Support
Speak with a representative directly
+1 (516) 200-1856
Live Chat
Quick answers from our support team
Available in your dashboard
Head Office
Visit our headquarters
Faircrest Bank Tower, 500 Financial District, New York, NY 10004
All inquiries go to one place
We route your message to the right team internally.
General Support
support@faircrestbank.com
Account questions, login issues, feature requests, and general inquiries.
Security Team
support@faircrestbank.com
Report suspicious activity, compromised accounts, or security vulnerabilities.
Billing & Payments
support@faircrestbank.com
Fee disputes, refund requests, payment failures, and billing inquiries.
Press & Media
support@faircrestbank.com
Media inquiries, interview requests, and partnership opportunities.
Office Hours
Emergency support is available 24/7 by calling our emergency line. For urgent security concerns, contact support@faircrestbank.com or call +1 (516) 200-1856.
Our Offices
New York
HeadquartersFaircrest Bank Tower, 500 Financial District, New York, NY 10004
Chicago
Midwest Operations233 S Wacker Drive, Suite 4500, Chicago, IL 60606
San Francisco
West Coast Operations555 California Street, 22nd Floor, San Francisco, CA 94104